🌟 Mphasis Customer Support Job Openings 2025 | Hiring Freshers
Mphasis is hiring Trainee – Customer Support Officers for its Pune & Mangalore offices. This is a great opportunity for fresh graduates to kickstart their career in a global IT solutions and services company.
📌 Job Overview
Company: Mphasis
Job Position: Trainee – Customer Support Officer
Location: Pune & Mangalore
Job Type: Full-time
Experience Required: 0 – 1 Years (Freshers Eligible)
Education: Any Graduate
Salary: As per company standards
🎓 Qualifications & Skills
Eligibility:
✅ Any graduate (Freshers can apply)
✅ Good analytical skills
✅ Comfortable with rotational shifts, extended hours, and weekly offs
✅ Must clear V&A and online typing tests (min 30 WPM)
Technical Skills:
- Computer operation – Intermediate
- MS Office – Intermediate
- Avaya/Phone operating skills – Beginner
- Fluent in spoken & written English (neutral accent preferred)
- Active listening and probing skills
- Basic knowledge of insurance processes
Process Skills:
- Respond to customer queries via inbound/outbound calls and emails within SLA
- Record interactions accurately using client systems
- Refer to the knowledge base and follow defined processes
- Follow up until issue resolution for customer satisfaction
Behavioral Skills:
- Positive energy and attitude
- Self-learner & adaptable
- Passionate about customer service
🌟 Why Join Mphasis?
✨ Opportunity to work with top delivery teams and learn from experts
✨ Exposure to real-world business processes and customer handling
✨ Open and transparent work culture
✨ Work-life balance with room for experimentation & innovation
📝 Application Process
📌 Apply Here:
- For Pune: Click Here To Apply (Apply before the link expires)
- For Mangalore: Click Here To Apply (Apply before the link expires)
🔔 Only shortlisted candidates will receive further communication.