🚀 Capgemini Recruitment Program 2025 | Hiring Service Desk Analyst
Capgemini is hiring talented professionals for the role of Service Desk Analyst in Bengaluru, Karnataka, India. If you have hands-on experience in IT service desk and cloud support, this is your chance to join a leading global MNC!
📌 Job Overview
Company Name: Capgemini
Job Position: Service Desk Analyst
Location: Bengaluru, Karnataka, India
Job Type: Hybrid – Full-time
Experience Required: 2–4 years
Salary: As per company standards
Education: Bachelor’s or Master’s degree in a relevant field
🛠️ Required Skills & Qualifications
✅ 2+ years of experience in IT service desk, help desk, or technical support
✅ Hands-on experience with cloud services support (preferably GCP)
✅ Proficiency in ITIL framework & service management processes
✅ Strong troubleshooting skills for applications & infrastructure
✅ Familiarity with remote support tools & basic system monitoring
✅ Excellent communication & customer service skills
✅ Ability to handle multiple tickets and priorities efficiently
🧑💻 Technical Expertise
- Service Management: Incident, Problem & Change Management, SLA Tracking, Documentation
- Technical Support: User Access Management, Remote Support, Escalation Handling
- GCP Skills:
- Console navigation & basic resource management
- IAM role assignments & access control
- Compute Engine & Cloud Storage support
- Monitoring dashboards & alert triage
- Billing usage analysis & cost monitoring
🎓 Preferred Certifications
- ITIL Foundation (Required)
- Google Cloud Digital Leader / Associate Cloud Engineer
💼 Role & Responsibilities
🔹 Act as the first point of contact for IT support
🔹 Resolve incidents & manage service requests using ITSM tools (e.g., ServiceNow)
🔹 Support user onboarding & access provisioning
🔹 Monitor system health & prepare service performance reports
🔹 Guide users through self-service portals
🔹 Coordinate with escalation teams for complex issues
🔹 Ensure SLA compliance & service quality
🌟 Why You’ll Love Working at Capgemini
✨ Collaborative & fast-paced work environment
✨ Work with global teams & cutting-edge technologies
✨ Continuous learning & certification support
✨ Flexible work arrangements & great work-life balance
📝 Application Process
📌 Apply here: Click Here To Apply (Apply before the link expires!)
🔔 Only shortlisted candidates will be contacted for further rounds