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NatWest Group Careers 2025 | Hiring Customer Service & Operations Analyst – Apply Now!
NatWest Group is inviting applications for the role of Customer Service & Operations Analyst at its Gurgaon, Haryana office. Check out the complete details below 👇
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Company Name: NatWest Group
Job Role: Customer Service & Operations Analyst
Job Location: Gurgaon, Haryana, India
Job Type: Full Time
Req ID: R-00263175
Salary Package: As per Company Standards
Education Required: Fresher graduates (2023/2024 pass outs) – B.Com, BA, BBA, B.Sc (Non-IT), Mass Comm, Journalism
📌 Eligibility & Skills Required
- Fresher graduates from 2023 or 2024 batches
- Strong planning & organisational skills with attention to detail
- Ability to multi-task & work under pressure
- Knowledge of Contact Centre Operations & Performance Metrics
- Proficiency in MS Office (Excel, PowerPoint, Word)
- Strong communication & analytical skills
📌 Key Responsibilities
- Provide customer & colleague support in contact centres
- Investigate queries, assist in processes, policies & procedures
- Identify performance barriers and coordinate improvements
- Maintain accurate records, log incidents & identify trends
- Support initiatives to enhance customer experience & efficiency
- Review and suggest automation for manual/inefficient processes
🌟 Why Join NatWest?
- Opportunity to make a real impact on customers & colleagues
- Hybrid working & flexible options to help employees thrive
- Gain exposure to customer service, analytics & operations
- Fast-paced environment with growth opportunities
📝 Application Process
Interested candidates can apply through the link below 👇
👉Click Here To Apply (Apply before the link expires)
⚠️ Note: Only shortlisted candidates will be contacted for further rounds.
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